FAQ. Resolve your questions

Do you need support ?

Every CUSTOMER is very important to us. JooJ.us has a dedicated and experienced team who will work around the clock to deliver and ensure higher level of service to our all valuable customers around the world.

JOOJ support includes general enquiry, sales, technical support and online resources. JOOJ Support is customized to meet your needs as every customer is valuable to us.
If you need to ask a question or report an issue on our products or service, choose from the our forms of support given below and submit your request for support.

How long does it takes to download your software after purchase?

Our payment processing company performs a fraud check of the orders received to reject orders from people who choose to pay using stolen credit card details or compromised Paypal accounts, so we cannot provide instant downloads. We take fraud extremely seriously, and our payment processing company uses a number of techniques to determine whether an order is genuine, clearly fraud, or requiring further investigation.
Generally, it takes 06 to 24 hours time to verify you order and sometime it can be faster than that. As soon as order verifies, your payment and passed to us, our billing server will automatically creates license for you and sends download information right away. As the entire system is 100% automated no further follow up is required on this order. You will receive download & License details over the email as soon as order passes in verification process.

Is the license a life time license? Do I have to pay any additional fees?

The license you purchase is a lifetime license, and you do NOT need to pay license fees at any time after your purchase. There are no additional monthly or yearly fees to use the software.
Please note that this does not allow you to remove or alter the our logo in the Admin Area. You can purchase this option copyright removal license.
Note! Premium and ultimate package already included “Brand Removal.”

Do you have unlimited Domain License Plan?

No. Unfortunately have no plan to offer unlimited domain license yet. Only 5 domain’s maximum.(Ultimate Package)

Can I remove the Powered by Jooj.us notice?

If you wish to remove the “powered by” link from one installation of Jooj’s product you should purchase the copyright removal license.
Please note that this does not allow you to remove or alter the our logo in the Admin Area. You can purchase this option on checkout, or at a later time from your client area.
Note! Premium and ultimate package already included “Brand Removal.”

Can you customize this product for me?

Unfortunately we do not provide custom development. We believe that we have become one of the leading development firms in our space by focusing on the improvement of our products as opposed to spending the majority of our time focusing on product modifications. However, you will find that our code is of very high quality.

Can you install this product for me ?

Our Script installation wizard gets you up and running quickly through Step by Step Instructions.
While it’s easy enough to set up yourself, if you would prefer us for professional installation and configured by our developers, you can order our “Professional Installation” when you purchase the product and we will install the script for you. If you want us to install, please make sure you provide us the FTP and Mysql login credentials (Preferably hosting Control panel access). We will require the ability to remotely connect to your web server and database server
Note! Premium and ultimate package already included “Professional Installation.”

I don't know anything about programming, can I still run your application?

Definitely! Our vision is to create the most effective and easy user interface script that allows you to easily install the product on your server with a few clicks and without the hassle of knowing any programming language or code!

Can I host it under my server ?

Yes, you have full freedom to choose the hosting company.
Our Product runs on PHP Mysql driven servers regardless the OS environments. You are free to host this application anywhere you like. Before hosting you have to make sure the availability of following environments:

    • PHP 5.2.8 or later
    • MySQL 5.0.x
    • mod_rewrite
    • Disk Space – min 5GB (Recommend Unlimited)
    • Linux/Unix/Windows Server (Operating System)
    • GD and Imagemagick
    • As long as your server supports above tools, Please be rest assured that, our application will run on your platform. Off course you are most welcome to host with us

Supported Hosting Providers

  • Arvixe.com
  • DigitalOcean
  • Dreamhost
  • GoDaddy
  • InMotion Hosting
  • Justhost
  • Linode
  • Pagely
  • Pantheon
  • Siteground

How do I receive the product after my purchase?

Definitely! Upon purchase, you will receive an instant notification via email with the download details of your product.
If you have not received your email notification, please check your spam filter or spam software has not filtered or deleted the email

Do I need root access to install this?

No, you do not need root access to install any Interspire product, just FTP access.

Is my billing information kept private when I purchase?

Absolutely. In fact, we never see or store your billing information on our servers. Your information is processed via Avangate’s secure payment gateway.

Can I get a custom quote on bulk license purchasing?

Yes, we can provide substantial discounts for multiple (above 05) license purchasing. Please contact us using the contact form with information on how many licenses you’re interested in purchasing and whether you are purchasing on behalf of a web development firm. We will respond promptly with a price quote.

Installation Guide

Installation Step by Step Instructions.

Documentation

Complete script use & customization manual